To note, all other customer service reps were great. During this call, the rep was rude, antagonist, and unhelpful and hung up on me. I was told by the C&B customer service rep that on this delivery (unlike all others) they could not give me a window and I would need to be home all day. I even called C&B on the delivery day to confirm it would arrive given the issues, and yet the delivery company still no showed again. The delivery issues are ridiculous (2nd attempt-delivery company no showed, 3rd attempt-delivery company showed up but without enough movers to pick up damaged piece and drop off replacement, 4th attempt-no showed for the second time. This has resulted in 4 additional failed deliveries over the course of >3 weeks and several phone calls to C&B customer service. It arrived with broken glass and misaligned drawers and cabinet doors. In the meantime spoken to some designer friends and find that they don't buy from C&B for this very reason. Oh - also - no way to leave a bad review on their site. I don't know why someone would put up with that level of service.
There is of course NO WAY to cancel the 'bespoke' order no matter how bad their service. I ended up going to Ikea and buying two sleeper sofas to accommodate Christmas guests - now I will be stuck with 2 overpriced sleeper sofas. I ordered May 28 for 6 month delivery, and their next projected date for delivery to me is Dec 27. I won't get my furniture until earliest the end of the year. From there it's another 4 weeks to get to Canada (and another $700 per sleeper added on later for this privilege), and another 2 weeks to get a delivery company in my city to get to me. When they say "6 months delivery" they mean to them, not you.
Crate and barrel delivery status full#
I finally get the call that my furniture is ready for delivery (after the full 6 months) - to their warehouse in the US (I'm in Canada, bought on the Canadian site). The store rep told me they would send me a small Crate and Barrel gift card to all of this inconvenience, but I never received it! This has been extremely disappointing for someone who has shopped at Crate and Barrel for years. I will say that the sales rep at one of the local stores was very transparent about what had happened, which I appreciated. After two damaged sofas, very disappointing customer service and communication, and having to wait over a year for a sofa, I decided to ask for a full refund, which they gave me. It also turned out that the Crate and Barrel rep who originally helped me return the damaged sofa never placed the order for our replacement sofa!!! At this point in time (October), I was being told that our sofa would be delivered in February. This seemed like a waste of time and resources if we didn't want or need a temporary sofa. It turned out they were delivering a temporary sofa to us.
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